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Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eCrucial Confrontations\u003c\/i\u003e\u003cspan\u003e \u003c\/span\u003eteaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAn employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. 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You'll learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIdentify a handful of high-leverage behaviors that lead to rapid and profound change.\u003c\/li\u003e\n\u003cli\u003eApply strategies for changing both thoughts and actions.\u003c\/li\u003e\n\u003cli\u003eMarshall six sources of influence to make change inevitable.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003ci\u003eInfluencer\u003c\/i\u003e\u003cspan\u003e \u003c\/span\u003etakes you on a fascinating journey from San Francisco to Thailand where you'll see how seemingly “insignificant” people are making incredibly significant improvements in solving problems others would think impossible. You'll learn how savvy folks make change not only achievable and sustainable, but inevitable. 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